Teak Patio Furniture

Oak Outdoor Furniture Oak Patio Furniture Chinese Oak Outdoor and Patio Furniture Sets

100% Product Guarantee

Our manufacturer specializes in Oak Outdoor Patio Furniture and Oak Outdoor Patio Furniture Sets.
If, for any reason, you are not satisfied with any product, let us know and we'll make it right. Within
15 days, we'll gladly replace it, refund your money (excluding delivery and restocking charges) or
credit you for our other items.

Shipping

All of our oak products are shipped within 6-9 days, fully assembled or as a knock down, either by
ground or truck freight. Each item is fully inspected and guaranteed prior to shipping. As soon as
the product is shipped, we will notify you of the method and provide you with a tracking number.

Chinese Oak Product Features

All of our Oak products are manufactured from Chinese Oak which has been kiln dried to less than
1% moisture. This provides virtually no warping or cupping. All products are stained with a light oil
for additional weatherproofing from the elements and gives a uniform appearance to the wood. We
use mortise and tenon joinery using Swedish exterior grade Casco Nobel glue. Our solid brass
fittings with quality fasteners gives superior strength and hold. All items are shipped fully
assembled or as a knock down. Worldwide shipping is available.

Patio Port - ATC Guarantee

The products made and sold at Patio Port are guaranteed to satisfy! If you are not happy
with your purchase or need to return it for any reason, please email us for a RA Form. We
will make arrangements to exchange, replace, or accept your return and refund you the
original amount of the purchase price less shipping. Your refund will be issued back to the
credit card used for the original purchase.
All returns are subject to a 5% restocking fee and must be returned prepaid within15 days
of receiving your shipment in "new" unused, undamaged condition and with its original
packaging (If your shipment was damaged in transit do not return - See below.)

Inspect Your Merchandise

Before receiving your shipment be sure to open the box and inspect the merchandise before
accepting and signing for delivery. If you discover upon inspection that the merchandise is
damaged refuse delivery or notate damage on the freight bill. Contact All Things Cedar and
they will replace the item at no additional cost to you. If you accept the damaged shipment
without inspecting, keep all packaging and email them within 3 days of the specific damage
with supporting pictures. All Things Cedar will handle all correspondence with UPS and
arrange for a replacement part to be shipped out to you. If an item is found damaged beyond
repair All Things Cedar will initiate a claim with the shipping company and issue a refund for
the purchase price of the product.
If original packaging is discarded before UPS inspects, or damaged items are shipped back
to the warehouse by the customer without a Return Authorization Form the replacement
claim that All Things Cedar made with the shipping company on behalf of the customer will
be null and void. This will result in a denied claim with the shipping company and replacement
or refund will not be issued.

Warranty Replacement

In the unlikely event that you receive defective merchandise All Things Cedar will, at its discretion
and expense, replace any parts that are found defective within 15 days of purchase. All Things
Cedar must be notified by email with supporting pictures or proof of defect of the part or item
claimed to be defective. If returning item for replacement or refund, merchandise must be
accompanied by a return goods authorization number or it will be refused. All returned merchandise
must be prepaid by the customer.

Refund

In order to process your Exchange or Refund in a timely fashion please follow the steps set out
below.Request a return authorization number below. Once you receive your (RA Form), print it out and attach a copy to the outside of each package
being returned. For customs purposes the remission value for products returning to original shipper is stated as
$10.00. This value must be also noted on the shipping waybill under 'value for customs purposes'.
Any shipments returning without this documentation will result in un-necessary duty and brokerage
charges, which will be deducted from any refund owing. Repackage (if needed) and ship back to us through the shipping method of your choice. All
returns must be accompanied by the RA Form and must be shipped prepaid to our main
warehouse located at 1228b 31st. North, Lethbridge, Alberta, Canada T1H 6T4

    NOTE: If returning for an exchange we will ship a replacement to you at no charge.

   To Request a Return Authorization

To request a return authorization number please email us with the following:
Your Name
Order Number
Telephone Number
Item Returning
Reason for Return (refund or replacement)
Number of Packages.

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All products must be returned in original factory condition, including all packaging materials, inserts,

hardware packs and manuals. Open box items will be inspected and are subject to a restocking fee

if any of the above components are not found in good order.
Coverage for insurance, brokerage, duties on returned items is the responsibility of the shipper. A

product that has been shipped back to us in used/damaged condition will be refused or may be subject

to a restocking fee. When making a return we will provide a credit for the price of the merchandise

excluding the shipping charges.
If the product was on a free shipping promotion, the purchase price of the product less the shipping

charges incurred will be refunded. No returns will be authorized beyond (15) days after receipt of

merchandise. After 15 days the item will be treated as under Warranty. No returns will be authorized

for fully and permanently assembled furniture kits.
Be it noted that the liability of All Things Cedar Incorporated is limited to and will not exceed the replacement

price of your purchase. All things Cedar Inc. will not be held liable for any special, incidental or consequential,

damage or injury resulting from the possession, use, misuse or loss of the merchandise manufactured and

or sold either directly or indirectly through All Things Cedar including our regular and custom ordered

manufactured products, wholesale items, or products made by other companies and sold through All Things

Cedar Incorporated.